Facilities Assistant
You'll be working within the Facilities Management team providing a robust support infrastructure to Assura’s customers, supply chain and internal teams.
The Facilities Assistant will be responsible for the effective management of planned and or reactive activities across the Assura portfolio in line with SLA’s and KPI’s, subsequently ensuring contractual and statutory obligations are achieved across the designated workflow assigned.

Key Responsibilities
Provide a first port of call for our customers, suppliers, and contractors in relation to the managed portfolio, triage enquiries to ensure these are actioned or re-directed to the appropriate person/Teams in a timely manner.
- Receive and action direct telephone and email enquiries/requests in accordance with Assura's procedures.
- Raising reactive work orders throughout the day, prioritising service requests efficiently taking into consideration effects of decisions such as logistical, financial, risk implications.
- Provide ongoing tracking of the solution for the customer and responsible for monitoring all general enquiries.
- Developing working relationships across the Portfolio Team and customers to ensure excellent customer service standards are maintained.
- Actively undertake customer feedback campaigns to assist with the continual development and improvements of key business activities.
- Implement effective planned preventative maintenance regime providing instruction to the appropriate contractor in line with agreed service contracts.
- With the support of the Facilities Administrator, co-ordination of PPM visit with Assura’s customers and liaison with contractors, consultants etc.
- Recording and tracking progress of ongoing maintenance works
- Progress contractor’s attendance through to completion
- Liaise with contractors, consultants to ensure all works scheduled (reactive and planned maintenance) are completed in line with agreed SLA’s and are completed satisfactorily to maintain a high standard of property condition across the portfolio.
Health & Safety and Compliance
- Providing support to the FM and PM to ensure robust delivery in relation to Health and Safety across the portfolio.
- Maintain compliance records in line with statutory regulations.
General Administration
- General administration such as taking minutes, preparing meeting documentation, email, and telephone enquiries, invoice processing, scanning, and filing to support the Facilities Manager and the wider Property Team.
- To contribute toward the administration of setting up new contracts in line with specific remit within the Property and Facilities function.
- Provide appropriate level of holiday, sickness cover within the Team to ensure continuation of day to day business critical activities.
Knowledge, Skills, Experience & Qualifications:
Essential: | Desirable: |
Good working knowledge of Microsoft Office Packages | Previous property and or facilities management experience |
Communication skills with people of different professions | General awareness of Health & Safety legislation |
Ability to work in a team and using own initiative | Property management IT systems e.g Landmark |
Ability to report in a detailed, professional manner | |
Resourceful and can work on own initiative | |
Client focused attitude | |
Excellent time management and organisational skills |
Other considerations:
IWFM Membership
IOSH working safely or equivalent H&S qualification
To apply, please send your CV to [email protected].