IT Apprentice

Working in conjunction with the IT Support Assistant and the outsourced IT service provider to help maintain a stable and secure IT environment for Assura employees. Helping with the day-to-day IT issues and working with employees to ensure both software and hardware is meeting their needs.

Essential:

  • 5 GCSE's grade A*-C (9-4) including English and Maths (if A-level standard then 2 A-levels above C)
  • Strong numerical skills with attention to detail
  • Good communication skills through all levels of business
  • A commitment to meet daily, weekly or monthly targets

 

Desirable:

  • Good organisational skills
  • Ability to use the internet
  • Basic Microsoft packages awareness
  • Proficient in use of email
  • Basic numeracy and literacy skills
  • Ability to communicate with end users effectively
  • Willingness to learn new skills with a positive pro-active approach
  • Friendly and customer focused approach

 

Desirable:

  • Good organisational skills
  • Ability to use the internet
  • Basic Microsoft packages awareness
  • Proficient in use of email
  • Basic numeracy and literacy skills
  • Ability to communicate with end users effectively
  • Willingness to learn new skills with a positive pro-active approach
  • Friendly and customer focused approach
  • Aid in first line IT support
    • Monitoring tickets raised, following up with IT suppliers and communicating with users
  • Generate reporting on system integrity
    • Formatting and transforming data extracts from key systems
  • Developing and reviewing the asset tracking process
  • Maintenance of IT supplier register
  • Facilitate IT needs during office restructures and remote worker setup
  • Involvement in meetings with key IT suppliers and following up on the required actions
  • Ad hoc tasks

The role will include 20% "off the job" time to undertake study, complete coursework or attend training courses as part of the individual's continuous professional development (CPD). The role will be required to work towards relevant IT related qualifications such as Infastructure Technician Level 3. The precise qualification will be determined between the successful candidate and Assura.