Assura and patients
Premises are a crucial part of the patient experience. The spaces in which care is provided can shape how patients feel about using health services at all, as well as how, when and where they access them.
As the role of digital technology in primary care expands, premises will need to evolve to facilitate these new systems for giving patients quicker, easier access to medical advice.
When we’re developing new buildings, we ensure patients’ feedback is at the heart of the design process.
And we’re committed to broadening the evidence base on the role of premises in patients’ experience of primary care, working with national patients’ organisations.