Assura has now merged with PHP in a transformational combination to create a portfolio of critical healthcare infrastructure assets valued at approximately £6 billion. Whilst the two businesses integrate operations Assura customers can continue to log maintenance jobs via the portal and your main contacts at the company remain unchanged.

Assura was delisted from the London and Johannesburg Stock Exchanges in October 2025 and certain sections of the website have not been updated since that date. For further information about PHP, the enlarged Group and the transaction please refer to the PHP website www.phpgroup.co.uk

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Log a
maintenance task

You can log your maintenance task using the portal below. Instructions on ‘how to log a task’ can be found here and a live demonstration is available here .

If your task is urgent, please call our helpline on 0800 917 1523.

If you have a non-urgent task to report, please log it in the portal below. 

Additional guidance on our maintenance process and task classification is available here.

Note: the email address you use to log a task will be the one needed to view any progress against that task, as verification processes are in place. Our guidance is to use a generic email address wherever possible e.g. [email protected]   

 

Task updates

If you are unable to access the facilities management portal to see the latest update on a logged task, please contact our helpline on 0800 917 1523.