A sound, ethical approach to how we engage and operate with all our stakeholders underpins our Healthy Business.

Integral to our approach is generating a financial return for the investors that entrust us with their money whether that be our shareholders or banks and other lenders.

For our customers we’re sharing our expertise, supporting their goals and ambitions and providing outstanding customer service.

We’re committed to being an employer of choice. We aim to offer a range of learning and development opportunities to our people, creating an inclusive and diverse team.


Healthy Business targets

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Employee satisfaction

We’re committed to being an employer of choice.

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Equality, diversity and inclusion (EDI)

We’re committed to being an employer of choice by creating a diverse and inclusive workplace.

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Customer satisfaction

We care about our customers and are committed to delivering a high standard of service.

Healthy Business at a glance

70 %

customer satisfaction survey 2024

76 %

employee engagement survey 2024

What we're doing...

Our customers
Our customer hub

All of our customers are invited to explore our online hub, which has been set up for everyone working from one of our buildings.

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Meet the team
Meet the Assura team

We work hard to attract, retain and develop our high-quality, specialist team, investing in skills and new ways of working.

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top 10 women in leadership in 2023
Assura named top performer in FTSE Women Leaders Review 2023

We're delighted that we’ve been named one of the UK’s top ten performers in the prestigious FTSE Women Leaders Review 2023.

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Assura’s Healthy Business team

Orla Ball
General Counsel
Orla is a member of the steering Group and leads on our Healthy Business reporting
Sarah Taylor
Chief People Officer
Sarah has overall responsibility for our people strategy and culture, supporting our goal to be an employer of choice.
Sian Taylor
Operations Directors
Sian heads up our property team and is supporting improved service across our portfolio to ensure a good end to end customer experience.

Impact stories

Discover what we’re doing to focus on our Healthy Business commitments. Here, you’ll find some of our latest news, research, impact reports, disclosures and updates.

Launching our Social Impact Report

We are proud to launch our first Social Impact Report.
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Assura Frome Cafe